1. Release windows
Counter omakase releases 30 days in advance, at 10:00 AM ET, on Tuesdays for the following week. Dining room tables release 14 days in advance, daily. Robata lounge accepts reservations for parties of three or more, up to 14 days ahead. Private dining opens 4–6 weeks in advance by appointment.
2. Deposits
- Counter omakase: $100 per seat at the time of booking, applied to the final bill.
- Dining room (parties of 5+): $40 per guest, released to the final bill on arrival.
- Robata lounge: no deposit.
- Private dining: 50% of the estimated food & beverage minimum, non-refundable inside 14 days of event.
3. Cancellation
- Counter & dining: full refund with 72+ hours' notice.
- Counter & dining: 50% refund with 24–72 hours' notice.
- Counter & dining: no refund inside 24 hours; seats forfeited if no-show.
- Private dining: deposit is refundable up to 30 days out (minus $250 planning fee); 50% refund at 14–30 days; non-refundable inside 14 days but transferable to another date within 12 months.
4. Late arrival & no-show
Counter seats are held for 10 minutes past the seating time. Beyond that, we re-seat the counter; we'll do our best to accommodate but the menu may be abbreviated. Dining room tables are held for 20 minutes. A no-show is considered a cancellation inside the 24-hour window and is non-refundable. Repeated no-shows may result in a house booking suspension.
5. Modifications
Date, time, and party-size modifications can be made without penalty up to 72 hours before service. Within 72 hours we accommodate when possible, subject to the refund schedule above.
6. Dietary accommodations
We fully accommodate allergies, dietary restrictions, and preference-based menus (vegetarian, vegan, pescatarian, kosher-style, halal-style) with a minimum 48 hours' notice. Please note these at the time of booking so the kitchen can prepare. We will always tell you honestly what we can and cannot guarantee in a shared kitchen.
7. Children
The counter omakase is adults only (18+). Children are welcome in the dining room and robata lounge. We'll build an adapted menu on request at no charge.
8. Dress
Smart casual. No athletic wear, shorts, or flip-flops at the counter or in private rooms. The room is intimate — we ask that guests dress with restraint.
9. Photography & phone use
Discrete still photography is welcome throughout the house. Flash and video are not permitted at the counter or in private rooms out of respect for other guests. Phone calls are asked to be taken in the entry vestibule.
10. Accessibility
The restaurant is fully accessible — step-free entrance, ground-floor dining rooms and private rooms, and an accessible restroom. Service animals are always welcome. Please notify us at booking of any accommodations we can prepare for.
11. Force majeure
In the event of weather, public health, or other events beyond our control, we will contact you to reschedule or refund at our discretion. Deposits paid for affected dates are fully transferable for 12 months.
12. Service charge & tax
All prices are exclusive of New York sales tax (8.875%) and service. A 22% service charge is added to all private dining invoices. À la carte and individual reservations do not include an automatic gratuity — tipping is at guest discretion.
13. Guarantee
If your experience falls short of what you expected, tell us before you leave. We'd rather fix the evening than read about it later.
For questions about this policy, contact reserve@kurohanahouse.com or call +1 212 555 0188.